Commerce
Resolve the exceptions between order and payment.
Intelliger brings payment, order, fulfilment, customer and policy evidence into one case, prepares the next action and stops where financial authority is required.
The question
How much operational time is lost reconstructing what happened between order, payment and fulfilment?
Transaction context assembled
Policy and evidence checked
Exceptions routed to the right owner
Actions and approvals retained
Commerce operations
The difficult work begins when the happy path breaks.
01A failed payment, disputed charge or partial fulfilment can span the payment service provider, commerce platform, order system, warehouse, carrier and customer conversation. Operations teams reconstruct that history before they can decide what to do.
02A commerce worker prepares the evidence, applies approved policy and proposes the next step. Refund authority, dispute disposition and material customer remedies remain with the accountable role.
Example exception flow
Keep the order, payment and customer history in one case.
The exact path follows the merchant’s policy, connected systems and approval model.
Open
Identify the exception and the applicable policy.
Assemble
Collect payment, order, fulfilment and customer evidence.
Check
Apply eligibility, consistency, risk and completion criteria.
Approve or escalate
Route financial or exceptional remedies to the authorised role.
Record
Retain the evidence, decision and resulting system action.
Commercial authority
Keep financial actions inside explicit limits.
The worker can prepare or execute only the actions approved for its process, value and risk boundary.
Worker responsibility
Start with a transaction exception that repeats at volume.
The first worker should address a bounded process with clear evidence, policy and action limits.
Payment exception review
Reconcile authorisation, capture, settlement, order and customer evidence.
Refund preparation
Check eligibility, prior remedies, fulfilment state and approval requirements.
Chargeback evidence
Assemble transaction, delivery and communication evidence for review.
Order exception resolution
Prepare the next action when payment, inventory or fulfilment states conflict.
Accountable role
Human judgement and approval
Decisions with material, regulated or professional consequences stay with the named accountable role.
Compare exception effort, speed and correction against today.
Use the merchant’s own transaction cases and service standards as the baseline.
- 01Resolution time
- 02Operations minutes
- 03Evidence completeness
- 04Correction rate
- 05Repeat contacts
- 06Escalation rate
Choose your next question
See the platform capabilities behind the commerce worker.
Choose one exception
Bring a payment or order process with visible operational cost.
We will map its systems, evidence, policy, authority and measurable baseline.