Procedural intelligence
Follow the approved stages, evidence requirements, decision criteria and authority limits for the work.
Operational AI workers
Build the worker around the job.
Intelliger combines verified practitioner knowledge, decision graphs, specialised models, approved tools and human authority around one complex enterprise process.
The question
How can a worker handle both the procedure and the case that does not fit it?
01
What the worker reads
02
What it prepares or executes
03
When it must stop
04
How performance is judged
The operating model
The product is a governed operational capability, not access to a model.
01Choose a consequential process with a clear owner. We map its records, tools, decisions and authority, then add verified case knowledge from practitioners who understand how the work fails and how difficult cases are resolved.
02When a case arrives, the worker can execute the known path, investigate recognised exceptions and detect when its assumptions no longer hold. Unfamiliar cases are escalated with the evidence, hypotheses and unresolved questions attached.
Case flow
See where responsibility changes hands.
Every stage has inputs, completion criteria and a named control point.
Receive
Open the case and identify its applicable procedure.
Assemble
Gather evidence and make missing information visible.
Evaluate
Apply defined checks and prepare a supported result.
Approve or escalate
Route the result according to authority and risk.
Record
Retain the outcome, evidence links and workflow events.
Beyond the standard path
A worker should know the procedure, recognise the exception and admit when the case is new.
Intelliger combines process instructions with verified practitioner judgement. The result is a worker that can progress routine cases, investigate known exceptions and assemble unfamiliar cases for the right expert.
Exception intelligence
Recognise known failure patterns, test competing explanations and select the next permitted check.
Adaptive intelligence
Detect when the assumptions no longer hold, expose uncertainty and route the case with a structured question.
The worker does not improvise authority. New reasoning is evaluated, reviewed and versioned before it becomes part of the operating system.
Control boundary
Qualified people retain the decisions that require accountability.
Authority is configured by process, role, case type and risk. The worker can start read-only and gain controlled actions only after evaluation.
Worker responsibility
Define the job in terms a process owner can approve.
A deployable worker has four concrete responsibilities. Each can be tested on past cases before it touches live work.
Read the case
Collect relevant records, messages, procedures and prior events from approved sources.
Apply the procedure
Follow defined checks, evidence requirements, decision criteria and exception paths.
Prepare the action
Draft findings, requests, recommendations or system updates within its assigned authority.
Escalate the exception
Route ambiguous, high-risk or incomplete cases to the right authorised person with context.
Accountable role
Human judgement and approval
Decisions with material, regulated or professional consequences stay with the named accountable role.
Approval gates for consequential decisions
Role-based authority and escalation
Evidence-linked outputs for review
Versioned procedures and evaluations
Read-only, human-in-the-loop and controlled-action modes
Recorded case and workflow events
Baseline first
Decide in advance what would make the launch worth continuing.
Agree the baseline before deployment and compare performance on representative cases.
- 01Cycle time
- 02Human minutes
- 03Completeness
- 04Correction rate
- 05Throughput
- 06Escalation rate
Choose your next question
What do you need to understand next?
Choose the first worker
Bring a process with a clear owner and a visible cost.
We will map the work, its systems, its approval points and the evidence needed to prove an operational result.