Keep the exception connected to the shipment.
Build a worker around shipment, inventory or supplier exceptions. Bring the operational evidence together and prepare a resolution for the person who owns the next decision.
- 01
Shipment exception
Identify the delay, shortage or mismatch.
- 02
Operational context
Connect orders, stock and supplier records.
- 03
Resolution review
Route the proposed response to its owner.
Process context
Bring the moving parts into one case.
A delayed delivery can affect production, customer commitments and inventory. Start with the authoritative records, then identify which dependencies change the response.
- Purchase orders
- Shipment events
- Inventory positions
- Supplier correspondence
Control boundary
Agree the limits before changing the plan.
Preparation can continue while a commercial decision waits. Define who may approve substitutions, expedite costs or revised commitments, and escalate when the available evidence cannot support the change.
- Verify the latest system state
- Keep commercial approvals explicit
- Record the agreed resolution
Explore further
Continue exploring.
Related solutions and resources
Bring the process. We’ll map the next step.
Start with the process owner and a description of the difficult cases. We will assess the evidence, systems and approvals a first worker would need.
Assess a process